Delivery

Covid-19 : We process orders in compliance with hygiene and health standards, in accordance with the guidelines of the World Health Organization and the competent authorities. The signature upon receipt of the package is no longer required.  Delivery can be a little slower than usual, in order to group shipments, but it remains fast and safe, thanks to Fedex, which we most often choose to carry your parcel at the moment. An e-mail of confirmation will be sent to you as soon as we get your order and that we are preparing it. We will send you another e-mail containing the tracking number of your package once it has been shipped. Please contact us at contact@oliviaclergue.com if you have any questions. 

Delivery times

Paris intramuros

Free : delivery during the day for any order placed before 2pm.

Carrier: Lungta, ecological courier.

Metropolitan France

Free: delivery time between 2 and 5 working days. Carrier: Colissimo or DPD.

Express: paid service, delivery time between 1 and 2 working days. Carrier: Chronopost.

Europe

Free: delivery time between 1 and 2 working days. Carrier: Fedex, DHL, UPS.

International

Delivery costs: 40 € for a parcel up to 2 Kg (60 € up to 5 Kg). Carrier: Fedex, DHL, UPS.

Delivery time between 1 and 4 working days. Customs duties are to be paid by the customer.

These times being given as an indication only and depending on third party service providers, we cannot be held responsible in case of late delivery. Any unsuccessful delivery (address, building, code, stairs, name (etc.) missing or erroneous...) will be subject to an additional delay for processing the order and reshipment. Please note that between July 30th and August 25th, the e-shop is closed. Orders placed at that time will have a longer delay for this reason.

Returns

Covid-19 : Return times are extended until the end of the lockdown. You have up to thirty (30) days from the date of receipt of the items. 

The cost of return shipping is the responsibility of the customer. Returned items must be delivered in their original packaging, in perfect condition, complete and accompanied by a copy of the invoice, addressed to Boutique Olivia Clergue, 6, rue du Parc Royal 75003 Paris, France, Tel + 33 (0)6 72 73 54 92. We cannot accept delivery at a Relay Point. Any intention of return or exchange must be notified by e-mail at contact@oliviaclergue.com indicating the reference of your order, the date of shipment, the carrier and the tracking number of your package.

The responsibility in case of loss or damage of the items during the return transport remaining at your charge, we advise you to insure the goods at their market value with the carrier, as we did for the shipment of your order. Any item that cannot be released for consumption will not be refunded. At the end of the return process, we will confirm by e-mail that we have received the items and that you will be reimbursed, which will take place no later than thirty days following receipt of the returned items.